by Greg West, Farthing West Chief Brilliance Officer “Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors often get average (or worse) results from brilliant people managing broken processes.” – Mr Cho: President Toyota) Over numerous assignments, we have observed that
by Chris Corben, Farthing West Chief of Staff “Managing a process to gain business improvement” and “Training people in business improvement processes” are fundamentally two different things. The research literature on education and training distinguishes between ‘knowing that’ and ‘knowing how’ types of learning and development processes. Most failed training processes concentrate on